Returning Goods or cancelling an order

Cancellation of an order you have placed with us must be done before your order ships, which is usually no later than the next business day. You can cancel an order by phone or email - see the 'contact us' page on this website.

We only accept returned goods if they are faulty or not as described. If you wish to return an item you must inform us immediately by email or phone and state the reason for return - see the 'contact us' page on this website. We will provide the return address details at that time. You have 14 days from receipt of goods to send them back. Goods for return must be unused, 'as new' and in their original packaging. We will not issue a refund if the goods have been used. Your return shipping costs are not refundable. We strongly recommend using a tracked method or shipping that requires a signature for delivery if you return goods.